What is Counselling?
Counselling is a confidential and professional service that assists a person to become more self-
aware and emotionally healthy. Individuals, couples or families seek counselling on a range of
issues within their personal or work lives. During counselling, you gain a greater understanding
of yourself and your behaviours, leading you to a more positive and fulfilled life.
Is Counselling for Me?
Counselling is for anyone who wishes to improve their life. A qualified psychologist can guide
you in resolving issues and developing emotionally so that you can move forward in all areas of
your life with a happier outlook.
What is a Psychologist?
Psychologists study the science of human behaviour and mental processes by conducting
research and applying research findings. They use this research to help people reduce distress,
change negative thinking patterns & behaviours and facilitate self awareness.
All our Psychologists are University educated for a minimum of 4 Years. They must then
complete either 2 years of further education or 2 years of supervision from a registered
psychologist. Psychologists who hold a specialist title (such as Clinical Psychologist or
Counselling Psychologist) have completed a minimum of 6 years of University education.
Psychologists are trained in a range of different psychological therapies and individuals play an
important part in their own counselling sessions by working with the psychologist to understand
their feelings, thoughts and actions.
Psychologists use non-drug treatments and do not prescribe medication, but where appropriate,
they may work with other medical practitioners such as GPs, who may prescribe medication as
part of an overall treatment.
Is Counselling Confidential?
Yes. Every counselling session is private and confidential. The information shared during your
sessions is for the purpose of assessment, diagnosis and treatment and helps us provide you with
the best possible support.
As set out in the Psychology Board of Australia’s Code of Ethics, limitations to this
confidentiality apply if there is an immediate or specified risk of harm to an identifiable persons
safety, or if a client’s file is subpoenaed by law.
Do we write psychological evaluations and reports?
When required a psychologist can write a psychological report. This may be needed for
circumstances such as court proceedings, TAC or Work Cover claims. Psychological reports are
charged additionally to psychological consultations. The costs involved are discussed with you
before the report is written and you will need to pay for the report in full before you receive it.
What can I expect from my first counselling session?
The first question your Psychologist will tend to ask is “What brings you here today?” They will
often ask some general questions about you and your life so they can start to understand how
they can best assist you with your problem. Your psychologist will also give you an overview of
What you can expect from your counselling experience and discuss the first steps and strategies
you can take to start making a positive emotional change in your life.
How many counselling sessions will I need?
The minimum number we suggest is four sessions, however the counselling process is different
for every individual and the number of sessions you need,will depend upon your unique circumstances.
Some people resolve their issues in small number of sessions,
where others prefer to work on their emotional development on a long term basis.
What are the opening hours our Practice
Practice hours are: 9am – 6pm Monday to Friday. In some instances our psychologists may see
clients outside these hours.
How much will it cost?
We offer very reasonable rates for Psychological and Psychiatric Counselling. Concessions may apply for health care card holders and pensioners. For further details on pricing, please contact our receptionist. Most services attract medicare rebates. Please note that we do not bulk bill counselling services. You can expect an out of pocket expenses of around $60.00 to $70.00 per visit.
Can I get a Medicare or Private Health Insurance Rebate?
Yes. We provide Medicare and Private Health Insurance Rebates to eligible clients. For further
information see the Australian Psychological Society Rebates and Fees page.
How do I get my rebate?
Rebates for Medicare and some private health insurers can be paid directly into your bank
account at the conclusion of your session if your bank details are registered with Medicare.
What type of counselling and therapies do you use?
Depending on your needs and the psychologist you work with, different styles of counselling
and therapy may be used. Total Wellbeing Psychologists commonly use Psychotherapy,
Psychoanalysis, Cognitive Behavioural Therapy (CBT), Solution Focused Therapy and Systemic